Yuba City VA clinic flagged for scheduling delays

Federal auditors are taking a close look at more than 700 VA hospitals and clinics nationwide, including the Yuba City outpatient clinic.

According to an audit performed in April, more than 57,000 newly-enrolled veterans waited at least 90 days for medical care at VA centers across the country. At the Yuba City clinic, the average wait for a new patient to see a doctor was 44 days. The VA recommends a wait period of no more than two weeks.

"It's been a growing clinic," Regional VA director David Stockwell said. "We are just adjusting the number of providers and the number of patients we can assign to them and they caught us at a moment when supply couldn't catch up with demand."

Stockwell said one patient using the clinic had to wait 89 days to see a doctor. He blames schedulers who assigned patients the next available appointment instead of asking when they wanted to see a doctor.

"We have since... re-educated the staff and made sure they knew how to do it the right way," Stockwell said.

VA officials said the clinic's visitors tripled between 2012 and 2013. The clinic opened in 2012. Officials also said that the clinic has hired additional staff.


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