SONORA, Calif. — Last week, several Sonora postal customers complained on social media their packages were not being delivered, and were also sitting piled up behind the post office under tarps, getting damaged by wind, rain and snow.
Sergio Vazquez says that's not all.
He says an order for some dresses never came, yet the postal service says it was signed for and delivered.
"Sometimes, the mail doesn't get here on time or it never shows up, and that's just kind of money out the window that you never get back," said Vazquez.
Christi Kolberg, of Sonora, has double what she ordered from Amazon.
"A car starter, a foot bath and some spa things," said Kolberg.
She placed an order for Amazon at the end of February, and it was supposed to arrive March 6th. But it didn't come.
Amazon sent her the order again and finally they both arrived today at the post office.
"Where I live, you don't get packages, that type of thing. And, with the weather, it's been really hectic," said Kolberg, who was picking up her packages at the Sonora Post Office on South Washington Street.
Regarding packages exposed to the elements, when ABC10 drove to Sonora Monday there were no boxes in piles.
ABC10 reached out to the U.S. Postal Service about why they had been sitting outside previously. USPS Communications spokesperson David Rupert provided a statement this past Friday:
"Snow and ice has continually hampered transportation and operations in this area for weeks. There were hundreds of deliveries we simply couldn’t get to because of the road conditions for several days. But the good news is that thanks to a break in the weather and the good work of local snow removal crews, all carriers are out today and attempting deliveries where access is clear and it’s safe to deliver. Our thanks to the postal customers who have helped us get access to their mailboxes and have worked with us through these unique times."
Sonora postal customer Sheila Monaghan says she is understanding of the delays.
"Because of the storm, I mean we all have to be aware that when you have some kind of event like that it changes everything," said Monaghan.